~Small Breeding Facility/ online Reptile shop mainly focused on Ball Pythons; we have dubia roaches, springtail cultures, true spiders, & we'll have a ton more in 2023; make sure to check out our website!~
We also take in surrenders with NO questions asked & NO rehoming fees.
**Note that your failure to read our terms & conditions -whether intentional or accidental- will not be a reason -under any circumstances- to consider them altered or void.**
° by submitting payment on any animal(s) you are agreeing to our terms of service
° deposits/ holds are accepted on animal(s) ($250+) for 20% of purchase price. The non-refundable deposit must be placed to hold your animal(s) for thirty days; should you need a longer payment term, please let us know as we may be able to accommodate you.
° The Het Shop maintains the right to cancel a payment plan at any time for any reason; in such instances a full refund will be provided to the customer immediately.
° if the full payment is not met within the payment period, we will attempt to contact you; if we cannot reach you after 3 days we'll consider you lost, hold a small vigil, & we will re-list the animal(s) for sale.
° all sales are final.
**Shipping** residential & hub
° invertebrates (except spiders & scorpions) will be shipped via USPS; buyer pays exact shipping cost which varies upon size, location, & weight.
° The Het Shop does not guarantee live arrival on invertebrates.
° all other animals are shipped via Ship Your Reptiles FedEx Priority Overnight in insulated boxes designed for reptiles. Heat packs are used according to manufacturers temperature guidelines -we will not ship if temperatures are below 38° or above 92°. The Het Shop reserves the right to decline to ship if we deem current conditions to be unsafe for the animal(s).
° shipments are made Tuesdays & Wednesdays to ensure safe arrival before the weekend.
° tracking numbers will be sent to the customer shortly after availability to The Het Shop.
° packages are to be opened & inspected immediately upon receipt.
° all animals have a live & healthy arrival guarantee. We cannot offer any guarantee after the arrival.
° we cannot be held responsible for shipping charges icurred for upholding our guarantee; they are the responsibility of you, the buyer. We do not offer credits or refunds on shipping for replacement animals.
**Residential Home Delivery-
° you or another adult must be present at the time of delivery.
° live arrival is guaranteed unless there are shipping delays; a shipping delay by FedEx makes all warranties null & void.
° if there are any shipping issues please contact us so that we can contact SYR (calls to FedEx may make any delays longer).
° if the animal(s) is/are DOA or not visibly healthy upon arrival the customer must notify The Het Shop of the deceased or unhealthy animal(s) immediately upon receiving the animal(s); the arrival time will be determined by the tracking information FedEx provides online of the delivery.
° if the first attempt of delivery is missed then all live & visible health arrival guarantees are null & void. An email with a video of box opening (preferred) or a photo attached of the actual animal with written submission must be emailed within one hour of arrival or all guarantees are null & void.
**FedEx Hub Pickup-
° any issues should be reported to FedEx & The Het Shop prior to leaving FedEx hub.
° live arrival is guaranteed for four hours after delivery to the facility unless there are shipping delays; a shipping delay by FedEx makes all warranties null & void.
° if an animal dies in transit, The Het Shop will issue a refund upon receipt of video & written submission of the problem within four hours of the delivery; we are not responsible for carrier delays or mishandling resulting in DOA animals.
° photo ID is required for pickup.
**What's In The Box??-
° whatever animal you ordered.
° most recent record of weight/feedings, hatch/birth date, pairing/any known lineage, ID, genetics, & any special care or husbandry information if needed or if any of the above is available.
° The Het Shop sticker
**Health & Wellness-
° animal(s) are free of mites, ticks, & are in excellent health.
° we make every effort to ensure the proper sex of all animals & that weight is accurate.
° upon arrival, check the animal(s) over; please inspect the animal(s) for any potential problems.
° contact The Het Shop immediately should there be any red flags.
**The Het Shop maintains that it is the customer's responsibility for animal care after shipment. We raised these animals & are very attached to each & every single one so please take good care of them -do not put selfishness before your animal's needs especially when it comes to husbandry.
**Buyer is responsible for complying with local & state rules, regulations, laws, & any applicable permits needed; please be aware of your own local wildlife laws & regulations. No shipments will be knowingly sent in violation of any state or federal laws. Please do Not even ask.
For additional questions you may reach The Het Shop at: firstname.lastname@example.org